DIY Shutters Direct – Privacy Policy

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DIY Shutters Direct (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information when you interact with us:

  • Your name and contact details (such as email address and phone number)

  • Delivery address and billing information when placing an order

  • Information submitted through our contact forms or quote requests

  • Technical data such as IP address, browser type, and pages visited (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

  • Provide quotes, process orders, and deliver products

  • Respond to enquiries and offer customer support

  • Improve our website and services

  • Send updates or marketing messages (only if you’ve opted in)

3. Sharing Your Information

We do not sell your personal data.
We may share information with:

  • Trusted service providers (e.g., payment processors, delivery companies)

  • Advertising platforms such as Facebook or Google, for the purpose of showing relevant ads

These partners only receive the information necessary to perform their services.

4. Cookies & Tracking

Our website may use cookies or similar technologies to:

  • Improve site performance

  • Analyse visitor behaviour

  • Deliver personalised ads

You can adjust your cookie settings in your browser at any time.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion

  • Withdraw consent for marketing at any time

To exercise these rights, contact us using the details below.

6. Contact Us

If you have any questions about this policy or your data, you can contact us at:

DIY Shutters Direct
Email: info@diyshuttersdirect.co.uk
Phone: 07395608135
Address: 50, Cavendish Close, Thornhill, Cardiff, CF149HG